Schneider Electric hiring for Freshers, Any Graduates "Support Center Analyst" Bangalore- May 2013

About company: Today, energy is at the heart of every ones concern. More than ever, the current situation compels each and everyone to achieve more while using fewer resources. Global specialist in energy management, Schneider Electric makes energy safe, reliable, efficient, productive and green. How? Simply by making energy visible and gives you the means to act to optimise its consumption. 

Company: Schneider Electric

Support Center Analyst

Job location: 
Bangalore, India



Job Number:   

Event date/ Walk-In Date: 

Last date: ASAP


Salary Offered:
 Best in Industry

Experience required:

Any graduates

Job Description:

IT Service desk analyst provides comprehensive First Level support to all Schneider Electric employees
for efficient
resolution of issues and requests related to S/W , H/W , Infrastructure , Telephony 
This position requires the analyst to handle the reported issue (via Phone , Web incident and Email ),
documenting ,
researching , and provide technical troubleshooting assistance to end users across all business units
Take ownership of all Customer interactions , establish appropriate expectation , and provide timely
feedback to end
users for escalated issues and educate them on response time on escalated issues
Identify underlying problems liase with respective Level 2 support and contribute for permanent resolution
 of the same.
Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the
Adhere to internal Policies and Procedure while handling customer issues and service reqeusts and get
the resolution
in adherence to agreed Service Level
Undergo regular training to improve skill set required for the job function. Collaborate with the team to
share knowledge,
update and share the same on the Knowledge base site.
Understand business needs and adapt to the new changes and dynamic environment and contribute
actively to any
project deployment of the OS team

Mode of Apply: Online



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