Kronos hiring for Any graduates "Technical Support Engineer” Noida- May 2013 | Latest Jobs in India

About company:  To best serve the needs of our customers, Kronos is proud to have offices located in two prominent cities in India - Bangalore and Noida. Our sales and services teams are located in Bangalore, while our engineering teams are located in the Noida office.
Kronos customers include many of the India's largest and reputed enterprises from a wide variety of industry sectors. Organisations in diverse industries including retailers, healthcare institutions, manufacturers, services organisations, transportation and distribution companies, airlines, and government entities, overwhelmingly choose Kronos.

Company: Kronos

Position: Technical Support Engineer II

Job location: 
Noida, India



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Event date/ Walk-In Date:

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Salary Offered: Best in Industry

Experience required: 6 to 2 Years

Any Graduates

  • Responding to Application Alerts based on monitoring tools as first responder
  • Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
  • Troubleshoot Application Alerts
  • Handle Level 1 Escalations and adhere to escalation matrix
  • Create shareable knowledge using knowledge base and knowledge methodology using tools provided
  • Ensure operating standards are adhered to and updated as necessary
  • Manage case-load in adherence to departmental goals/policies.
Skills Required:
  • Any Technical qualification in graduation/post graduation.
  • Min. 6 months & upto 2 years of related work experience.
  • Understanding of operating systems, networking technologies/protocols, and software applications.
  • Familiarity with Oracle and SQL relational database management systems and SQL scripting.
  • Ability to deliver superior customer service.
  • Sound analytical and organizational skills.
  • Excellent oral/written communication skills
  • Microsoft/Oracle certification a plus.
  • Willingness to work on flexible shifts supporting a 24x7 operation globally
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Mode of Apply: Online


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